Thu 9/13/2007 1:33 PM

To JD Wheels Owner/Manager,

 I recently placed and order with your company for some American Eagle wheels.  I felt it necessary to contact you and let you know how very pleased I am with your company and with one employee in particular.  I’m not exactly certain but I believe her name was Kim. 

 My reasoning for the letter is this,  I spent upwards of 5 hours on the phone and internet attempting to purchase this particular set of wheels from various vendors in California, Texas, Florida and one in my home state of North Carolina.  Figuring the vendor in North Carolina would be the least expensive in shipping I started there, to no avail.  You see, I am a small commercial print shop owner, a full time firefighter in Morehead City, NC, a husband, and father of two, with very little time for anything outside of my normal daily routine and five hours attempting to purchase wheels was absurd.  After several hours of trying to either get someone to answer their phone, respond to emails or have a functioning web site, I was extremely frustrated.  These vendors lack of attention to customer service shocked and befuddled me.  How anyone could stay in business without paying attention to their customers first was beyond me.  Fortunately my last attempt was contacting your company via a phone number that I had received from your web site.  I finally got to speak with someone after all my previous troubles.  Someone who actually took pride in her work and made my transaction as quick and simple as I guess it could possibly be.  Like I stated before I believe her name to be Kim.  She was polite and helpful in every way and acted as if I was the only customer in the world.  Mind you I was only buying one set of wheels, not a monumental amount of money, but I was treated as if I was purchasing wheels by the trailer full.  No that’s customer service!

 In a day and age where true customer service has fallen by the wayside your company and Kim are a testament to how a business and its employees should operate.  I will never purchase another set of rims/wheels from a company other than yours for this very reason.  Thank you JD Wheels and Kim for a great buying experience.

 Customer for life,

 Chris A. Brock

NC Firefighter II, EMT-P, Rescue Tech & President

Coastal Press & Graphics